Shipping

Order Processing & Dispatch

  • All orders are processed and dispatched within *24–48 hours* of order confirmation.
  • Orders placed before *2:00 PM IST* on a business day are dispatched the same day, subject to stock availability.
  • Orders are not processed, dispatched, or delivered on Sundays or national holidays. Orders placed on these days are queued for the next business day.
  • During sale periods or high order volumes, dispatch may take up to an additional 24 hours; you will be notified by SMS/WhatsApp if this happens.

Delivery TAT (Turnaround Time), by zone

  • Zone | Delivery TAT after dispatch
  • Chennai :- 1–2 business days
  • Tamil Nadu (outside Chennai) & Puducherry :- 2–3 business days
  • South India (Bengaluru, Hyderabad, Kochi, other South metros) :-  2–4 business days
  • Rest of India (Tier 1/2 cities) :- 4–6 business days
  • North-East India & remote/rural pin codes :- 6–8 business days

Total time from order to delivery = Dispatch TAT (24–48 hrs) + Delivery TAT above.

Shipping Charges

  • Free shipping on all prepaid orders above ₹799.
  • ₹49 flat shipping fee on prepaid orders below ₹799.
  • Cash on Delivery (COD), not available.

Order Tracking

A confirmation SMS/WhatsApp/email is sent when the order is placed, and a second one with the AWB/tracking link when it is dispatched.

Cancellations

  • Free cancellation any time before the order is dispatched.
  • Once dispatched, cancellation is not guaranteed and, if accepted, a flat ₹150 cancellation fee applies to cover forward + reverse logistics.

Damaged, Missing, or Incorrect Items

  • Because our products are short-batch and perishable, all claims for damage, shortage, or wrong items must be reported *within 48 hours of delivery*, with an unboxing photo/video, to support@tinydots.shop or WhatsApp.
  • Claims raised after 48 hours cannot be processed.

Undelivered / RTO Orders

If an order is returned to origin (RTO) due to an incorrect address, unreachable customer, or refused delivery, it will be re-dispatched only after the customer confirms the correct details, and a re-shipping fee may apply.

International Orders

Not available at launch. This section will be added once international fulfillment is set up.